Payment

We accept all major Credit Cards including Visa, MasterCard, Discover and American Express or Money Orders/Personal Checks/Business Checks. For your protection we may contact you to require additional information to verify your order.

Purchase Orders: Orders from larger businesses, educational and government institutions are accepted. All Purchase Orders are verified and confirmed with the appropriate purchasing departments. Original Purchase Order is required with an authorized signature, and an itemized equipment list indicating a specific order number. We reserve the right to refuse any Purchase Orders not conforming to our policies. Please call our representatives for assistance prior to placing an order with a Purchase Order.

Returns

 30-Day Money Back Guarantee!
We at CuencaCigars.com stand behind our products. If you are not 100% satisfied with the product, simply return it for a full refund less shipping charges, no questions asked. Please note that engraved items (personalized items) are the exception to our No Questions Asked Money Back Guarantee.  Warranty will void if you over humidify the humidor (do not ever turn an electronic humidifier above 75% as this will over humidify your humidor and it will become warped/grow mold and ruined--you want to maintain a relative humidity level of 65 to 70%).

Shipping

Most of our products are shipped through UPS Ground Insured. If you are shipping to a PO Box, APO, FPO, we will use the United States Postal Service. For all Alaska and Hawaii orders, additional charges may apply, depending on what you order. If this is the case, we will call you before sending anything out. To view the UPS Ground domestic shipping times for your area please view the Domestic Shipping Map.

We do also have UPS 2nd Day Air and and UPS Next Day Air, available at checkout for those who need it. For any questions regarding domestic shipping please contact us at 1-866-417-9454 or at sales@CuencaCigars.com. This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Promotional Gifts

CuencaCigars.com offers complimentary gifts with orders over a specific dollar amount. During checking you must include the comment listed on the current promotional page in order to qualify. On rare occurrences, if current promotion runs out of stock you will be sent the next promotion as an alternative.

Privacy Policy

Since we value our own privacy, we know that you value yours as well.
WE WILL NOT sell or share our customer information with anyone for any reason.

When you purchase a product from our site, you provide your shipping and payment information. This information is used for the exclusive purpose of processing your order. This site utilizes "cookies." Cookies are small files your browser uses to save information about your internet connection to this site. They cannot be used by other sites and are only used to track your shopping cart contents as you browse the online catalog.

If you choose to disable cookies in your browser, you will not be able to save multiple products in your shopping basket. When you checkout, you will have the option of saving your personal and payment information on file. This will allow you to utilize our "express" checkout feature when you order next time. This action is voluntary by you and provided only for your convenience.

How to ENABLE Per-Session Cookies in Internet Explorer :
1) On the Internet Explorer Menu, click Tools
2) Click the Privacy Tab
3) Click Advanced
4) Check the "Override automatic cookie handling" box
5) Check the "Always allow session cookies" box.

You can have the other two settings at Prompt, Block, or Accept.
It won't matter to our system what you pick.

How to ENABLE Per-Session Cookies in Netscape :
1) On the Netscape Menu, click Edit -> Preferences
2) Netscape 4.x users click the Advanced category
3) Netscape 5 and above, click Privacy and Security -> Cookies category
4) Check the second selection, "Enable cookies for the originating web site only"

Your trust is important to us, and we will not do anything to violate that trust.

Product Pricing/Typos

With respect to items sold by Cuenca Cigars, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a very small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.  We are not responsible for typographical errors, there may be slight variations with wood finishes and all product dimensions are approximate.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.