Our COVID-19 Response

As part of our commitment to assist you, our Customer Care Team continues to be available. For the safety of our associates, and in effort to help reduce the spread of COVID-19, we have transitioned our support staff to work from home during this time. Due to unexpected high contact volume, we have a dedicated text phone, where you can text your inquires. Make sure to stay Order No, Your Name. 954-299-8375. We will reach out in less than 12 hours. No Sales Calls or texts please. 

You can also reach us in the Chat Room or by calling the store at 954-364-7660. 

Cuenca Cigars location is open for in Store Pick up only. Grab and Go until 10:00pm 7 days a week. Unless we ordered to totally close we will continue to be here for you!

Additionally, you may experience longer than normal wait times when contacting us via Text, Email or Chat. We appreciate your patience and thank you for your partnership while we work through this unprecedented and rapidly changing situation.

We are also experiencing some longer than anticipated delivery time frames due to our efforts to follow the government guidelines in warehousing safety practices. 

Cuenca Cigars COVID-19 Response

How is Cuenca Cigars Responding to COVID-19?

The safety of our customers, employees, and partners is our number one priority during the COVID-19 outbreak, and we are closely following recommendations from experts and officials on how to best react to this global event. 

A message from Ana Cuenca.

Dear Valued Cuenca Cigars Customer,

Our Cuenca family cares about and relates to the disruptions you and your loved ones are experiencing as a result of all the recent COVID-19 events. We are also optimistic that together we’ll get through this tough time and all emerge better. Let me share some of the things we are doing to make life a bit easier for you and our community.

In response to this challenging period, we are making shipping FREE on all orders of $99 or more, in the Continental U.S. Whether you need a box of cigars to quickly be ship to you or another cigar accessory. Cuenca Cigars is committed to helping you alleviate the tedious and anxious sentiments that these difficult times may create. you need to feel safe, comfortable and productive and also be able to smoke a cigar while you work from home.

For our Reward Program members, we continue to offer;

  • 10% discount on every purchase + $5 per every $100 expended towards the next purchase. If you don't remember your code: text us at 954-299-8375. Include your name and email so we can easily look you up!

  • Free Returns Shipping

  • Price Match Guarantee

Thank you again for being a valued customer and for trusting the Overstock family to help you create your dream home.


Ana Cuenca
Business Director @ Cuenca Cigars