Why Cuenca Cigars love Xikar Products

Posted by Ana Cuenca on Apr 28, 2013

XIKAR Warranty Registration

Simple, because of the Lifetime waranty and because they do cover you up. Here is what you need to do after you buy a Xikar Product.

Xikar Company offers a lifetime warranty on all XIKAR products. So, if you feel that a XIKAR product fails to live up to our promise of fit, finish or function, simply return it to us and we will immediately and cheerfully repair or replace your product under our Lifetime Warranty!

If for any reason you need to return your product, please print and fill out this Consumer Return Form. Include it in the mailing envelope to designate the Return address.

  • The Consumer Return Form is used to help process your warranty return quickly when it arrives at our warehouse.
  • If you have any questions, or require assistance, please contact our Consumer Service Department by email at: info@xikar.com or by toll-free phone at: 1-866-676-7380

Return the form and product/s only (without the box) in a padded/ bubble mailing envelope to:

Return Address:

XIKAR Inc. 
PO Box 025757 
Kansas City, MO 
64102-5757

Be sure to include your printed name and complete mailing address, email or phone number & the reason for return (Very important! As we use this information to review every product for quality control). We should have the product returned to you within 3 weeks.

If returning a lighter, it is very important that the lighter is shipped EMPTY of butane fuel. Please bleed the lighter completely before mailing it.

warning   Xikar require that you purchase delivery tracking/ confirmation when sending in a product for replacement.

Cutters

Should you ever have an issue with your cutter, simply return it to us and we will repair or replace it for you. (Lifetime Guarantee!)

Lighters

XIKAR lighters carry our 100% Satisfaction Guarantee. So, if you feel that your lighter fails to live up to our promise of fit, finish and function, simply return it to us and we will immediately and cheerfully repair or replace your product. Before sending in your lighter, please refer to our Lighter Instructions to fix any occasional problems.